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Evaluating the Performance of the Blackboard Ultra Learning Management System in Mapúa Malayan Colleges Mindanao using the ISO/IEC 25010 Model

Volume: 130  ,  Issue: 1 , August    Published Date: 04 August 2023
Publisher Name: IJRP
Views: 195  ,  Download: 178 , Pages: 141 - 154    
DOI: 10.47119/IJRP1001301820235336

Authors

# Author Name
1 John Paul T. Cruz
2 Emmy Grace T. Requillo
3 Mark Van M. Buladaco

Abstract

This study aimed to evaluate the performance of the Blackboard Ultra Learning Management System utilized in Mapúa Malayan Colleges Mindanao (MMCM), known as MMCM Digital, using the ISO/IEC 25010 Software Quality Product Model. The study focused on the insights of the respondents who utilized the platform and evaluated it in terms of its functionality, efficiency, usability, compatibility, reliability, security, maintainability, and flexibility. The study also determined the significant differences in terms of the responses across program, sex, and year level. A researcher-made questionnaire was utilized as the research instrument, which was validated and conducted with a reliability test. There were 336 respondents taken from the eight programs of the College of Engineering and Architecture in MMCM through an online form. The results showed that the respondents strongly agreed on the performance of MMCM Digital, especially in terms of its functionality, usability, security, and maintainability. Furthermore, the study showed that there are no significant differences in the performance of MMCM Digital across different respondent profiles, including program, sex, and year level. The study recommends that further expansion be done to cater different academic levels and utilizing various technology evaluation frameworks.