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School Canteen Management and Customer Satisfaction: Basis for Operationalizing a Food Center in Mulanay District II

Volume: 129  ,  Issue: 1 , July    Published Date: 28 July 2023
Publisher Name: IJRP
Views: 177  ,  Download: 707 , Pages: 496 - 509    
DOI: 10.47119/IJRP1001291720235308

Authors

# Author Name
1 Janice R. Nicodemus
2 Dolores D. Versano

Abstract

The study aimed to determine the school canteen management and customer satisfaction as correlates to operationalizing a food center in Mulanay District II.                         The respondents of the study consisted of 300 students of Pakiing National High School and Doña Francisca Alvarez Rejano Integrated School during school year 2022-2023. The descriptive method of research utilized questionnaire in gathering the needed data. Descriptive statistic such as mean and standard deviation was used. Pearson r was used to test the significant relationship between two variables. Specifically, this study sought to answer the following questions: (1) How do the student assess the school canteen management as to quality of food (food preparation, food safety/sanitation), utensils and equipment handling, quality of customer services, prices of commodities and utilization of facilities (2) What is the level of customer satisfaction perceived by the student respondents in terms of availability of budget and availability of staff (3) Is there a significant relationship of school canteen management and customer satisfaction as basis for operationalizing a food center in Mulanay District II in terms of availability of budget and availability of staff. The significant findings of the study are as follows: Based on the findings and results of statistical analysis, the overall assessment of the respondents towards Canteen Management in terms of Quality of Food rendered with an overall mean of (4.20). The result revealed that student respondents were “Often”. The result revealed that student respondents frequently patronize the food in the school canteen during recess time and their focus is just to buy and eat to satisfy their needs. This denotes that quality food is one of the important aspects in school canteen management, thus, when it comes to quality it will always be considered and it must be in accordance to the guidelines in preparing and serving foods given by the Department of Education. The result further reveals that the most indicators are needed to improve the quality of food served in a school canteen. The school canteen manager and staff must know and prepare food that based on the menu planning and prescribed by the DepEd.