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Governance of Basic Education in the Delivery of Service Quality and Higher Management Levels

Volume: 105  ,  Issue: 1 , July    Published Date: 07 August 2022
Publisher Name: IJRP
Views: 385  ,  Download: 308 , Pages: 847 - 855    
DOI: 10.47119/IJRP1001051720223705

Authors

# Author Name
1 Rovina Angelie A. Alinsod
2 Paulina Q. Quisido, PhD

Abstract

This study sought to find out the relationship between the perceived governance and the school performances in terms of service quality and management levels of schools in Bay District. This research was quantitative research which followed the correlational research design. The primary respondents of this study were permanent teachers in the District of Bay for School Year 2021 ? 2022 who are teaching in the lowland schools. Mean, standard deviation and Pearson Moment Product Correlation were the statistical used in analyzing the data gathered. Most of the respondents were female, most of them are between 41 to 50 years old. Most of them are married and below 10 years in teaching. Most of the respondent?s highest educational were Graduate of Bachelor?s Degree and Undergraduate of Master?s Degree. The results revealed that service quality such as effectiveness and efficiency are significantly correlated to the governance in authority and accountability in terms of positive leadership, planning, work management, information asset management, administration of resources and decision making. The management level such as leadership and governance, curriculum and instruction, accountability and continuous improvement and management of resources are significantly correlated to the governance in authority and accountability in terms of positive leadership, planning, work management, information asset management, administration of resources and decision making. And the respondent?s perception of the level of governance of basic education such as authority and accountability are significantly correlated to school performance in terms of service quality and school-based management as revealed by Pearson r correlation analysis. The findings gathered in the study led to the formulation of the conclusion: Since there is a significant relationship between governance of basic education and that of service quality, management levels and school performance," the null hypothesis is therefore not sustained." It is suggested that school principals may maintain open and good communication, as well as encourage workplace camaraderie and cooperation, since this fosters harmonic connections, which leads to increased productivity and support in accomplishing school goals.

Keywords

  • Service Quality
  • governance
  • management level