Business Management, International Trade and Entrepreneurship

UNIVERSITY OF PERPETUAL HELP SYSTEM LAGUNA

Doctor of Philosophy in Business Management

August 2024- Present

 

ASTRA EDUCATION SYSTEMS

Haggai Training and Development Services

3rd fl. Dinglasan Bldg. Quezon Avenue Corner Barcelona St. Brgy. 1 Lucena City, Quezon

April-September 2024

 CAMARINES SUR POLYTECHNIC COLLEGES

 Nabua, Camarines Sur

Master in Business Management

September 2020-June 2024

Awarded as the Best Research Presenter (Descriptive Category)

Thesis: The Operation Management Practices of Night Market Vendors in Selected Cities and Municipalities in the Province of Albay (published already at IJFMR)

Relevant Coursework: Published two articles in an International Journal

1. The Rise of Night Market in Polangui, Albay: An Advantage to SMEs
2.  
3. The Effect of Late-Night Screen Use on Children in Brgy. Centro Oriental Polangui Albay: A Parent's Guide
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3. The Operation Management Practices of Night Market Vendors in Selected Cities and Municipalities in the Province of Albay

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LLAVE REVIEW AND TRAINING CENTER

Manila Philippines

Diploma Course on Customs and Tariff Administration with Supply Chain Management

February-July 2022

 

MARINERS’ POLYTECHNIC COLLEGES FOUNDATION-LEGAZPI CITY

Rawis, Legazpi City

Bachelor of Science in Customs Administration

Passed the 2014 Licensure Examination for Customs Broker Dean’s Lister- 2013-2014 (Bronze Level)

 

POLANGUI GENERAL COMPREHENSIVE HIGH SCHOOL

Polangui, Albay

Graduated last March 30, 2010

Experience

                                                                                                                Calzada, Oas Albay

                                                                                                                August 2024- Present

 

Full-time Faculty

Oas Community College

 

• Responsible for teaching and guiding research projects.
• Coaching students in research methodologies and practices.
• Conducting courses on self-awareness and personal development.
• Instructing on customer relations and communication strategies.
• Educating students on entrepreneurial behavior and competencies.

   Peer Reviewer

   Philippine Association of Institutions for Research, Inc. (October 2024)

 

• Provided critical reviews of academic manuscripts to enhance research quality and academic rigor.
•  Collaborated with the editorial team to ensure adherence to publication standards.
•  Offered constructive feedback to authors to improve their work.

  

 

 

 

Document Controller

Huayou Construction Development Philippines Corporation

 

Ermita Manila, Philippines February 2020-March 2020

 

 

• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
• Following and improving document control procedures.
• Ensuring all documentation meets formal requirements and required standards.
• Sorting, storing and retrieving electronic and hard copy documents on behalf of clients and industry professionals Using computers to organize and distribute documents within a company.
• Helping in the planning stages of a specific project.
• Ensure documents are shared at key times to facilitate timely project completion.
• Provided exceptional customer service and help other employees on their task when needed Directly reporting to the Project Manager.

 

 

 San Andres, Bukid Manila July 2018-December 2019

 

Inbound Customer Service Associate Crest Forwarder Inc.

 

• Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 3% annually
• Responsible for the direct coordination of shipment’s arrival with trucking companies and with shipping lines. Looking for a possible subcon truck in case the company owned truck is not available.
• Provide accurate information on the arrival of shipment from different origins to customers. Ensure to have knowledge and to provide permits needed, special cases for reefer vans.
• Provide complete shipment details, update status to clients and ensure to highly meet customers’ needs and requirements.
• Responded to internal and external customer inquiries and follow-up to ensure issue resolution and customer satisfaction.
• Encoding of billing for loose cargoes and full container load and verify the accuracy of billing. Computation of storage charges based on shipping line’s rates.
• Booking to other subcon trucks from pier- client’s pick-up address and monitor the shipment and once loaded on vessel.
• Overall, in-charge for assisting clients for Philippine International Furniture Show, World Food Expo and any other events that our client participated in.
• Ensure to meet the deadlines before the specific date provided.

 

 

CPIP Batino Calamba,Laguna March 2015- July 2018

 

Offsite Customer Management Officer DHL Global Forwarding Inc.

 

• Handling the Customs Clearance of all AVON-Philippines products
• Responsible for the coordination with the trucking company/clearance on the departure and arrival of the shipment.
• Preparation of claim including the routing of cargo damage report, documentation and computation.
• Monitoring of Authority to Release Imported Goods application thru National Single Window.
• Encoding of brokerage billing, verifies the accuracy of the charges.
• Safekeeping of documents/ file management Computation of customs duties and taxes.
• Classification of Imported goods based on ASEAN Harmonized Tariff Nomenclature. (AHTN)
• Performed Customs Brokerage daily operations to ensure Key Performance Indicators are met by detailed process control and service improvement initiatives.
• Retrieved stored items and traced lost shipments, as necessary.