This study aimed to evaluate the receptivity of frontline services employees in the different campuses in one higher institution in the Philippines to the implementation of 7s process which enormously affect their work performance towards the organization attainment of ISO recertification. It utilized a descriptive-correlational research design data gathered from respondents was tabulated and computed to determine the level of receptivity based on their work performance. 150 employees from the different frontline offices among 4 campuses of the institution were surveyed using a self-administered questionnaire. Statistical tools such as mean, standard deviation, and Pearsons correlation coefficient were used to analyze the data gathered. The findings of the study resulted that the perceived level of receptivity of the employees using 7s process on their work performance was very high. The study also revealed a statistically significant correlation among employees profile, work performance and ISO recertification. In congruence on the results among 7s process, work performance and ISO recertification which also appeared to be significant implying that 7s process has a vital role on employees work performance and imparted an impact on the institutions goal of optimizing their services. However, a result of statistically low to moderate correlation in strength was also apparent in some areas of concern which implies that a necessary improvement is needed therefore conducting an intense training, strong implementation of the process through a strict policy and comprehensive monitoring is being suggested. This study provides valuable insights for different institution in improving services and developing their employees work performance.

Optimization

7S Process

Work Performance

ISO Certification