Considered as front liners in the air, flight attendants hold as much responsibility in their work as they continuously adjust to emerging challenges. The nature of work in aviation has always been dynamic, posing the main problem of attending to the demands of the pandemic and changing standardized procedures to fit the health protocol to ensure safety, especially as air hosts traveling from one country to another. The central question is, How do flight attendants adapt to their work during the challenging period induced by global circumstances? the specific question is, What kinds of work adjustments do flight attendants undertake during this transformative period?”. This study explores the experiences and perspectives of 10 flight attendants who have maintained their jobs since 2019 despite the pandemic. The investigation aims to reveal the participants real-life experiences using a phenomenological research design and a naturalistic approach to non-numerical data. Conducted through Zoom Conference to accommodate the global nature of the profession, the objective is to gain a genuine understanding of how these professionals adapt to dynamic shifts in their work environments during significant international events. The results showed emergent key themes: Job Roles and Responsibilities, Emotional Challenges, Well-being and Work-life balance, Team Dynamics and Relationships, and Learning and Development, All of which determined the areas of adaptation as flight attendants during the pandemic. Moreover, the study emphasized the importance of job and customer satisfaction through emotional intelligence while also bringing light to the strategies of individuals and teams. Finally, the findings suggest implementing targeted mental health and well-being programs for flight attendants, designing tailored training modules to enhance adaptability skills, and fostering open communication channels between airline management and frontline staff. 

Aviation Adaptations

Cabin crew

Cabin crew strategies

pandemic