Social Sciences & Psychology

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Effect Of Cultural Intelligence, Emotion Regulation on Burnout Towards Airline Employees

Volume: 109  ,  Issue: 1 , September    Published Date: 26 September 2022
Publisher Name: IJRP
Views: 355  ,  Download: 230 , Pages: 186 - 191    
DOI: 10.47119/IJRP1001091920223882

Authors

# Author Name
1 Wina Audina Salawati

Abstract

As the development of the aviation industry, airports often work continuously with operations 24 hours a day, seven days a week, causing many requests for passengers to travel. With the large number of requests, the more frequent interactions between employees and passengers, but not all interactions can run well, a lot of bad events happened on the airlines. The purpose of this study was to determine whether there was an influence between cultural intelligence, emotional regulation on burnout at airline X employees. The participants in this study were 62 airline X employees. The data analysis technique used in this study was multiple linear regression. The results showed that cultural intelligence and emotional regulation had no effect on burnout at airline X employees.

Keywords

  • burnout
  • Cultural intelligence
  • emotional regulation
  • airline employees