Healthcare technology is continually changing and hospitals that want to keep up must be acquitted with new technologies that maintain integrity. The urge in system users to sell patients information puts the integrity of the information systems in question and hence a problem arises in cases where trustworthy staff do not want to utilize these systems in ther service due to the possible data leakages. The Moi Teaching and Referral Hospital was the location of the research. The total participants of the study were 161 members of the MTRH. The Cochran model was used as the sample size formula before the data was analyzed using 12 Likert scale questions and Cronbach?s Alpha. The findings showed that the respondents agree that misleading and deceiving system messages and alerts negatively impact system integrity. This study concluded that a statistically significant relationship exists between cybersecurity and customer satisfaction with the system; hence, improving system security improves customer satisfaction. The study recommended that since cybersecurity affects the integrity of the information system at the hospital, the management should ensure well identification and authentication techniques such as IDs and passwords are in place to identify system users and confirm that information is from a trusted source.

Management Information Systems