COVID-19 in Surabaya has reached 20,832 cases. Of these, 19,270 people have recovered, and 1,313 people have died and 249 people are being treated on the Surabaya COVID-19 Response website. In addition, the Surabaya City Government is also still working continuously in the vaccination process which until now recorded 34,869 people have been vaccinated in the first stage. Therefore, this study was conducted to know the development of health services hospital type A referral COVID-19 in Surabaya. The purpose of this study is to evaluate and analyze behavioral intentions of COVID-19 survivors at COVID-19 referral type A hospitals in Surabaya. Based on the purpose of the study, the expected benefit of this study is to increase knowledge in the field of management, in this case related to variables Technical Quality, Infrastructural Quality, Interactional Quality, Personnel Quality, Social Support Quality, Patient Satisfaction, and Behavioral Intention. This research is a causal study with quantitative research methods. The data analysis process uses the process of validity test analysis, reliability test, classical assumption test using SPSS 22.0 software. The data collection in this study was conducted by spreading questionnaires through google form to more than 140 respondents with characteristics who areCOVID-19 survivors at COVID-19 referral type A Hospital in Surabaya.

health service

Service Quality