Computer Science & Electrical
Received: 05 Sep 2017 , Published: 10 October 2017
Views: 1227 , Download: 215
Modern day business organizations that are operate in complex and demanding markets are often
create stress among its employees. Some argue that a certain level of stress is vital for people to
achieve greater heights. Others think they will perform much efficiently if they are allowed to
work under minimal stress. However, organizations are designing their job roles to get that extra
punch from the human resources; and those who capable of handling such complexities will be
rewarded. As such, this study was carried out in the Northern region of Sri Lanka, with the
primary objective of understanding the effect of stress of bank employees and its impact over
performance. Secondly, this research is trying to identify the effect of stress relate to job,
organizational and individual factors and their relationships over performance.
Above objectives are achieved with the techniques; correlations and regression. Correlations and
coefficient is carried out to determine the relationship between variables. To test the effect of
stress over performance, a regression analysis is carried out. Further, revealed that the
relationship between stress and performance is negative and concluded that the stress is
impacting over the performance of the employees of bank industry.
Alder, G.S. (2001). Employee reaction to electronic performance monitoring: A consequence of
organizational culture, Journal of High Technology Management Research, 17/6, 323-
Arnold, H. J., Feldman, D. C., & Hunt, G. (1992). Organizational behaviour: a Canadian
perspective. McGraw-Hill Ryerson.
Brief, A. P., Schuler, R. S., & Van Sell, M. (1981). Managing job stress. Little, Brown.
Beehr, T. A. (1985). Organizational stress and employee effectiveness: A job characteristics
approach. Human stress and cognition in organizations, 57-82.
Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational
effectiveness: A facet analysis, model, and literature review. Personnel
psychology, 31(4), 665-699.
Campbell, J. P., McCloy, R. A., Oppler, S. H. and Sager, C. E. (1993) 'A theory of performance',
in C. W. Schmitt and W. C. A. Borman (eds), Personnel Selection in Organizations. San
Francisco: JosseyBass, pp. 35-70
Caplan, R. D., & Jones, K. W. (1975). Effects of work load, role ambiguity, and type A
personality on anxiety, depression, and heart rate. Journal of applied psychology, 60(6),
Cooper, C. L. (Ed.). (1998). Theories of organizational stress. OUP Oxford.
Ferris, G. R., Bergin, T. G., & Wayne, S. J. (1988). Personal characteristics, job performance,
and absenteeism of public school teachers. Journal of Applied Social Psychology, 18(7),
Freudenberger, H. J. (1998). Stress and Burnout and their implication in the Work
Environment. The encyclopedia of occupational health and safety (pp. 5.15-5.17).
Geneva, Switzerland: International Labor Office.
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family
roles. Academy of management review, 10(1), 76-88.
Levi, L. (1998). Preface: Stress in Organizations—Theoretical and empirical
approaches. Theories of Organizational Stress, Oxford University Press, New York, NY.
Motowidlo, S. J. (2003). Job performance. Handbook of psychology
Muchinsky, P. M. (2003). Psychology applied to work (7th ed.). Belmont, CA: Thomson
Rehman, Aslam.K, Hasan, A. Waheed, A &Imran, A (2010) Stress in banker’s life: demands-
control model as predictors of employee’s activity participation, African Journal of
Business Management, 4(9), 1679-1690.
Robert, K. Marie, M & Mark, M (2009) HEALTH AND SAFETY EXECUTIVE Management
Standards and stress-related work outcomes, occupational medicine 59, 574-579.
Sanders, A. (1983). Towards a model of stress and human performance. Acta
psychologica, 53(1), 61-97.
Selye H, (1975): Stress without Distress, JP Lippicott Company New York.
Selye H, (1976): The stress of life (Rev.ed) McGraw-Hill, New York.
Selye H, (1993): History of the stress concept, in L.Goldberger and S.Breznitz,eds ., The
hand book of stress, (2
edition), The Free Press, New York.
Selye, H (1956). The Stress of life New York : McGraw-Hill, New York.
Singh, N. (2001). Organisational Behaviour: Concepts, Theory and Practices: Managing People
and Organisations in the 21st Century. Deep and Deep Publications.
Steers, R. M. (1981). Introduction to organizational behavior. Goodyear Publishing Company.
Porter, L. W., & Lawler, E. E. (1968). Managerial attitudes and performance.
Ziauddin, Riaz. K, Farooq.J & Tahir, H. (2010) The impact of employees job stress on
organizational commitment, European Journal of Social Sciences 13(4), 617-622