Computer Science & Electrical

Computer Science & Electrical

Join as an Editor/Reviewer

Stress and Job performance: A study on banking sector of Northern region of Sri Lanka

Volume: 1  ,  Issue: 1 , September    Published Date: 10 October 2017
Publisher Name: IJRP
Views: 1761  ,  Download: 309


# Author Name
1 Chathuni Jayasinghe
2 M.V.S. Mendis


Modern day business organizations that are operate in complex and demanding markets are often 
create stress among its employees. Some argue that a certain level of stress is vital for people to 
achieve  greater  heights.  Others  think  they  will  perform  much  efficiently  if  they  are  allowed  to 
work under minimal stress.  However, organizations are designing their job roles to get that extra 
punch from the human resources; and those who capable of handling such complexities will be 
rewarded.  As  such,  this  study  was  carried  out  in  the  Northern  region  of  Sri  Lanka,  with  the 
primary  objective  of  understanding  the  effect  of  stress  of  bank  employees  and  its  impact  over 
performance.  Secondly,  this  research  is  trying  to  identify  the  effect  of  stress  relate  to  job, 
organizational and individual factors and their relationships over performance.  
Above objectives are achieved with the techniques; correlations and regression. Correlations and 
coefficient  is  carried  out  to  determine  the  relationship  between  variables.  To  test  the  effect  of 
stress  over  performance,  a  regression  analysis  is  carried  out.  Further,  revealed  that  the 
relationship  between  stress  and  performance  is  negative  and  concluded  that  the  stress  is 
impacting over the performance of the employees of bank industry. 


  • Stress
  • Performance
  • Bank Industry
  • Sri Lanka
  • References

    Alder, G.S. (2001). Employee reaction to electronic performance monitoring: A consequence of 
    organizational  culture,  Journal  of  High  Technology  Management  Research,  17/6,  323-
    Arnold,  H.  J.,  Feldman,  D.  C.,  &  Hunt,  G.  (1992). Organizational  behaviour:  a  Canadian 
    perspective. McGraw-Hill Ryerson. 

    Brief, A. P., Schuler, R. S., & Van Sell, M. (1981). Managing job stress. Little, Brown. 
    Beehr,  T.  A.  (1985).  Organizational  stress  and  employee  effectiveness:  A  job  characteristics 
    approach. Human stress and cognition in organizations, 57-82. 
    Beehr,  T.  A.,  &  Newman,  J.  E.  (1978).  Job  stress,  employee  health,  and  organizational 
    effectiveness:  A  facet  analysis,  model,  and  literature  review. Personnel 
    psychology, 31(4), 665-699. 
    Campbell, J. P., McCloy, R. A., Oppler, S. H. and Sager, C. E. (1993) 'A theory of performance', 
    in C. W. Schmitt and W. C. A. Borman (eds), Personnel Selection in Organizations. San 
    Francisco: JosseyBass, pp. 35-70  
    Caplan,  R.  D.,  &  Jones,  K.  W.  (1975).  Effects  of  work  load,  role  ambiguity,  and  type  A 
    personality  on  anxiety,  depression,  and  heart  rate. Journal  of  applied  psychology, 60(6), 
    Cooper, C. L. (Ed.). (1998). Theories of organizational stress. OUP Oxford. 
    Ferris,  G.  R.,  Bergin,  T.  G.,  &  Wayne,  S.  J.  (1988).  Personal  characteristics,  job  performance, 
    and absenteeism of public school teachers. Journal of Applied Social Psychology, 18(7), 
    Freudenberger,  H.  J.  (1998).  Stress  and  Burnout  and  their  implication  in  the  Work 
    Environment. The  encyclopedia  of  occupational  health  and  safety  (pp.  5.15-5.17). 
    Geneva, Switzerland: International Labor Office. 
    Greenhaus,  J.  H.,  &  Beutell,  N.  J.  (1985).  Sources  of  conflict  between  work  and  family 
    roles. Academy of management review, 10(1), 76-88. 
    Levi,  L.  (1998).  Preface:  Stress  in  Organizations—Theoretical  and  empirical 
    approaches. Theories of Organizational Stress, Oxford University Press, New York, NY. 
    Motowidlo, S. J. (2003). Job performance. Handbook of psychology 
    Muchinsky,  P.  M.  (2003).  Psychology  applied  to  work  (7th  ed.).  Belmont,  CA:  Thomson 
    Rehman,  Aslam.K,  Hasan,  A.  Waheed,  A  &Imran,  A  (2010)  Stress in banker’s life: demands-
    control model as predictors of employee’s activity participation, African Journal of 
    Business Management, 4(9), 1679-1690. 
    Robert,  K.  Marie,  M  &  Mark,  M  (2009)  HEALTH  AND  SAFETY  EXECUTIVE  Management 
    Standards and stress-related work outcomes, occupational medicine 59, 574-579. 
    Sanders,  A.  (1983).  Towards  a  model  of  stress  and  human  performance. Acta 
    psychologica, 53(1), 61-97. 
    Selye H, (1975): Stress without Distress, JP Lippicott Company New York. 

    Selye H, (1976): The stress of life (Rev.ed) McGraw-Hill, New York. 
    Selye H, (1993):   History  of  the  stress  concept,  in  L.Goldberger  and  S.Breznitz,eds  .,  The 
    hand book of stress, (2
     edition), The Free Press, New York.  
    Selye, H (1956). The Stress of life New York : McGraw-Hill, New York. 
    Singh, N. (2001). Organisational Behaviour: Concepts, Theory and Practices: Managing People 
    and Organisations in the 21st Century. Deep and Deep Publications. 
    Steers, R. M. (1981). Introduction to organizational behavior. Goodyear Publishing Company. 
    Porter, L. W., & Lawler, E. E. (1968). Managerial attitudes and performance. 
    Ziauddin,  Riaz.  K,  Farooq.J  &  Tahir,  H.  (2010)  The  impact  of  employees  job  stress  on 
    organizational commitment, European Journal of Social Sciences 13(4), 617-622